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Dear customers,
There are currently delays in the delivery of your orders due to illness-related absences.
We ask for your understanding and hope that we will be able to be there for you again to the usual extent from next week (28.10.2024).
With kind regards
Modelleisenbahn-Shop
There are currently delays in the delivery of your orders due to illness-related absences.
We ask for your understanding and hope that we will be able to be there for you again to the usual extent from next week (28.10.2024).
With kind regards
Modelleisenbahn-Shop
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00hours
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Payment & Shipping
Payment
The following payment methods are generally available to you in our shop:
Pre-order
You can pre-order new products and items for pre-order via our online shop. As soon as our manufacturers
deliver the ordered items, we will send you an advance invoice, which you can pay using the payment methods listed below.
Cash payment upon collection
You pay the invoice amount in cash upon collection.
Advance payment
If you choose the advance payment method, you will receive an advance invoice from us, with which we will give you our bank details. As soon as the payment has been received into our account, the goods will be delivered immediately. Please note the delivery time of the respective items in your order; the item with the longest delivery time is decisive.
When paying in advance, please always state the invoice number or order number and, if available, your customer number as the intended purpose .
Direct debit / SEPA direct debit mandate
If you select the direct debit payment method, you will be asked directly to provide the necessary data (account holder, IBAN, BIC, bank and email address). By placing the order using the Buy button, you authorize us to debit the total amount of the order from the specified account. Following the order confirmation, you will receive a separately attached document (SEPA core direct debit mandate) in which we will provide you with the mandate reference. As soon as the booking has been made, your order will be dispatched.
PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your access data and confirm the payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Paypal account:
paypal[at]modelleisenbahn-shop.com
When making Paypal payments, please always state the invoice number or order number and, if available, your customer number as the intended purpose.
Purchase on account (PayPal)
Our customers from Germany have the option of placing their order via invoice via PayPal.
Credit card
When you place your order, you also send us your credit card details. Once you have been authenticated as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the contract has been concluded. The payment transaction is carried out automatically by the credit card company and your card is charged.
Shipping costs (transport, packaging, insurance)
For orders placed in our online shop, there are different costs for transport and packaging depending on the shipping method selected. If separate or additional shipping costs are incurred for individual items, these will be listed in our catalog directly next to the item listed on the product page and are also included in the total transport costs during the ordering process. The following overview does not contain any information about item-dependent shipping cost surcharges for your shopping cart; these costs are shown directly with the item.
During the ordering process, after selecting the shipping method, the specific shipping costs incurred for your order (based on the selected shipping method and the specific contents of your shopping cart) are calculated and displayed to you in a general overview of all order data immediately before you send your order.
Packaging
The goods are sent in neutral packaging. As a rule, we use recyclable packaging material.
The following shipping methods are available in our online shop:
Deliveries within Germany
The following shipping costs are offered for orders within Germany:
If you would like an insured item even if the value of the goods is low, you can change the shipping method at any time during the ordering process.
The standard shipping method (DHL / Deutsche Post) is free for orders over €99.
Of course, there are no shipping costs for those who collect items from our warehouse in Bobingen.
Deliveries to packing stations
For deliveries to packing stations, the shipping method “Deutsche Post / DHL” is required. In addition, you must enter your postal number and the desired packing station at the delivery address.
The following shipping costs will be charged for deliveries to other European EU countries:
In the future, within the EU we will only be able to offer shipping to the following countries:
Belgium, Denmark, Estonia, Finland, Ireland, Croatia, Latvia, Lithuania, Malta, Netherlands, Slovenia, Czech Republic, Hungary.
Unfortunately, we will no longer be able to offer shipping to many EU countries in the future. This is related to the implementation of the EU Packaging Directive in the countries. Given the relatively low shipping volume of our still small company, the costs and effort involved in registering and licensing in the majority of EU countries are unfortunately too high for us.
We deeply regret that we had to make this decision. We hope that this situation will not last and that shipping goods within the EU will be possible again for small to medium-sized companies. At the moment, delivery to a parcel depot (poste restante or a similar service) with an address in Germany
is probably only possible. Flat rate shipping fee + sales tax of the respective destination country after:
This offer is not valid in the following regions:
Azores, Madeira, Canary Islands, Cyprus, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint-Martin, Saint Pierre & Miquelon, Ceuta and Melilla, Gibraltar.
Flat rate shipping fee + sales tax of the respective destination country after:
Flat rate shipping fee + sales tax of the respective destination country after:
Flat rate shipping fee + sales tax of the respective destination country after:
Flat rate shipping fee + sales tax of the respective destination country after:
Flat rate shipping fee + sales tax of the respective destination country after:
Flat rate shipping fee + sales tax of the respective destination country to:
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic)6, India,
Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos ,Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan , Ver. Arab Emirates, Vietnam
For deliveries to all other countries, please make an individual request.
Shipping to the Russian Federation and Ukraine is currently not possible!
Returns
General information on returns
1. Please avoid damage and contamination of the goods.
2. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. Use protective packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
3. If possible, please do not send the goods back to us carriage paid. Unpaid packages will not be accepted!
The buyer bears the return shipping costs !
4. Please note that the aspects under the aforementioned numbers 1 to 3 are not a prerequisite for the effective exercise of the right of withdrawal; These aspects do not change the fact that we bear the risk of damage to the goods during the return transport.
Returns to:
Modelleisenbahn-Shop
Jan Giggenbach
Rupert-Mayer-Weg 7b
86399 Bobingen
Germany
Retention of title
The delivered goods remain our property until full payment has been made.
The following payment methods are generally available to you in our shop:
Pre-order
You can pre-order new products and items for pre-order via our online shop. As soon as our manufacturers
deliver the ordered items, we will send you an advance invoice, which you can pay using the payment methods listed below.
Cash payment upon collection
You pay the invoice amount in cash upon collection.
Advance payment
If you choose the advance payment method, you will receive an advance invoice from us, with which we will give you our bank details. As soon as the payment has been received into our account, the goods will be delivered immediately. Please note the delivery time of the respective items in your order; the item with the longest delivery time is decisive.
When paying in advance, please always state the invoice number or order number and, if available, your customer number as the intended purpose .
Direct debit / SEPA direct debit mandate
If you select the direct debit payment method, you will be asked directly to provide the necessary data (account holder, IBAN, BIC, bank and email address). By placing the order using the Buy button, you authorize us to debit the total amount of the order from the specified account. Following the order confirmation, you will receive a separately attached document (SEPA core direct debit mandate) in which we will provide you with the mandate reference. As soon as the booking has been made, your order will be dispatched.
PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, identify yourself with your access data and confirm the payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Paypal account:
paypal[at]modelleisenbahn-shop.com
When making Paypal payments, please always state the invoice number or order number and, if available, your customer number as the intended purpose.
Purchase on account (PayPal)
Our customers from Germany have the option of placing their order via invoice via PayPal.
Credit card
When you place your order, you also send us your credit card details. Once you have been authenticated as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the contract has been concluded. The payment transaction is carried out automatically by the credit card company and your card is charged.
Shipping costs (transport, packaging, insurance)
For orders placed in our online shop, there are different costs for transport and packaging depending on the shipping method selected. If separate or additional shipping costs are incurred for individual items, these will be listed in our catalog directly next to the item listed on the product page and are also included in the total transport costs during the ordering process. The following overview does not contain any information about item-dependent shipping cost surcharges for your shopping cart; these costs are shown directly with the item.
During the ordering process, after selecting the shipping method, the specific shipping costs incurred for your order (based on the selected shipping method and the specific contents of your shopping cart) are calculated and displayed to you in a general overview of all order data immediately before you send your order.
Packaging
The goods are sent in neutral packaging. As a rule, we use recyclable packaging material.
The following shipping methods are available in our online shop:
Deliveries within Germany
The following shipping costs are offered for orders within Germany:
| Order value under 10€ goods value (uninsured) | €1.95 |
| Order value under €25 (uninsured) | €3.50 |
| Order value under €99 (insured up to €500) | €5.90 |
| Order value over €99 | €0.00 |
If you would like an insured item even if the value of the goods is low, you can change the shipping method at any time during the ordering process.
The standard shipping method (DHL / Deutsche Post) is free for orders over €99.
Of course, there are no shipping costs for those who collect items from our warehouse in Bobingen.
Deliveries to packing stations
For deliveries to packing stations, the shipping method “Deutsche Post / DHL” is required. In addition, you must enter your postal number and the desired packing station at the delivery address.
The following shipping costs will be charged for deliveries to other European EU countries:
In the future, within the EU we will only be able to offer shipping to the following countries:
Belgium, Denmark, Estonia, Finland, Ireland, Croatia, Latvia, Lithuania, Malta, Netherlands, Slovenia, Czech Republic, Hungary.
Unfortunately, we will no longer be able to offer shipping to many EU countries in the future. This is related to the implementation of the EU Packaging Directive in the countries. Given the relatively low shipping volume of our still small company, the costs and effort involved in registering and licensing in the majority of EU countries are unfortunately too high for us.
We deeply regret that we had to make this decision. We hope that this situation will not last and that shipping goods within the EU will be possible again for small to medium-sized companies. At the moment, delivery to a parcel depot (poste restante or a similar service) with an address in Germany
is probably only possible. Flat rate shipping fee + sales tax of the respective destination country after:
|
|
This offer is not valid in the following regions:
Azores, Madeira, Canary Islands, Cyprus, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint-Martin, Saint Pierre & Miquelon, Ceuta and Melilla, Gibraltar.
| Order value under 20€ goods value (insured) | €5.47 |
| Order value over €20 (insured up to €500) | €18.68 |
Flat rate shipping fee + sales tax of the respective destination country after:
|
|
| Order value under 20€ goods value (insured) | €6.75 |
| Order value over €20 (insured up to €500) | €29.51 |
Flat rate shipping fee + sales tax of the respective destination country after:
|
|
| Order value under 20€ goods value (insured) | €5.71 |
| Order value over €20 (insured up to €500) | €19.99 |
Flat rate shipping fee + sales tax of the respective destination country after:
|
|
| Order value under 20€ goods value (insured) | €6.11 |
| Order value over €20 (insured up to €500) | €20.76 |
Flat rate shipping fee + sales tax of the respective destination country after:
|
|
| Order value under 20€ goods value (insured) | €8.23 |
| Order value over €20 (insured up to €500) | €34.15 |
Flat rate shipping fee + sales tax of the respective destination country after:
|
|
| Order value under 20€ goods value (insured) | €8.23 |
| Order value over €20 (insured up to €500) | €45.99 |
Flat rate shipping fee + sales tax of the respective destination country to:
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China (People's Republic)6, India,
Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos ,Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan , Ver. Arab Emirates, Vietnam
| Order value under 20€ goods value (insured) | €8.23 |
| Order value over €20 (insured up to €500) | €68.42 |
For deliveries to all other countries, please make an individual request.
Shipping to the Russian Federation and Ukraine is currently not possible!
Returns
General information on returns
1. Please avoid damage and contamination of the goods.
2. If possible, please send the goods back to us in the original packaging with all accessories and all packaging components. Use protective packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
3. If possible, please do not send the goods back to us carriage paid. Unpaid packages will not be accepted!
The buyer bears the return shipping costs !
4. Please note that the aspects under the aforementioned numbers 1 to 3 are not a prerequisite for the effective exercise of the right of withdrawal; These aspects do not change the fact that we bear the risk of damage to the goods during the return transport.
Returns to:
Modelleisenbahn-Shop
Jan Giggenbach
Rupert-Mayer-Weg 7b
86399 Bobingen
Germany
Retention of title
The delivered goods remain our property until full payment has been made.
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All prices incl. VAT. plus shipping and handling. The crossed out prices correspond to the price at Modelleisenbahn-Shop.com.
** Differential taxation according to §25a Value Added Tax Act. A separate statement of VAT for used or reconditioned items is not permitted.
** Differential taxation according to §25a Value Added Tax Act. A separate statement of VAT for used or reconditioned items is not permitted.
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